As the situation around COVID-19 continues to develop, we want to share with all our customers and partners our business continuity plans and COVID-19 action plan for the Pulse Gaming Lounge.

Business Continuity Plans and COVID-19 Action Plan

We have developed a thorough business continuity plan and we have taken necessary steps to reduce the risk to our employees and customers and assure the continuation of our business operations, by taking precautionary measures to ensure that we minimise the spread of the virus in our venue, keeping staff and visitors safe from infection and maintain our business operation during this difficult time.

Below are some of the steps we are taking to ensure you are protected as much as possible while visiting the Pulse Gaming Lounge and feel confident when booking your next session with us:

  1. In order to minimise social interaction between groups, zoned areas will be now be in effect. In our venue, there are now two assigned virtual reality zones which each have 2 VR headsets in them and an F1 zone where our 3 F1 simulators are located. Players in VR will be isolated to specific areas of the venue and players from different booked groups will not be allowed to interact with other play zones i.e. VR players in zone 1 will not be allowed to race in the F1 simulators should they be booked by another group; If 1 headset is booked in VR zone 1, another player may not use the remaining unused VR headset.
  2. Full sanitation of the venue will take place in between bookings, including all touchable surfaces and equipment.
  3. Alcohol gel is to be used by any visitor entering the venue, regardless whether they plan to use our equipment or not. Players are also required to use alcohol gel prior to touching or using any equipment.
  4. A buffer period of 15 minutes will be applied to each booking to allow us time to perform a thorough sanitation of the venue before the next booked group

VENUE HIRE BOOKINGS

If you have booked a “Venue Hire” event, please allow extra time than originally scheduled. A full sanitation will take place before you will be allowed to enter the venue. When your booking is taking place, no other persons will be permitted to enter the venue for your protection. If any attendee to your event is feeling any flu-like symptoms, please encourage them to stay at home and not attend your booking.

FREE RESCHEDULING

We strongly encourage everyone to listen to the advice of medical professionals during this pandemic. If you feel ANY flu-like symptoms, protect your friends and loved ones by staying at home and self-isolating for 14 days. In the event that you cannot attend your booking due to the corona virus, please contact us at the earliest opportunity to cancel your booking.

CANCELLATION DUE TO COVID-19

Full Refund: If you cancel your booking at least 24 hours prior to your event taking place, you will be entitled to a full refund as stated in our Booking Policy.

Free Reschedule: If you cancel your booking within the 24 hour window, you will be entitled to reschedule your booking free of charge at any time convenient for you, as many times as you need to fulfil your booking.

Venue Closure: If for any reason the Pulse Gaming Lounge is forced to closed e.g. Government lock down, staff illness,  and we are unable to fulfil your booking, you will be entitled to full refund to your original payment method.

If you have any questions, queries or concerns, please do not hesitate to contact us and we’ll be more than happy to assist as best as we can.

With regards,

The Pulse Virtual Reality Team